Troubleshooting the Command-Line Application

Check here for common problems and their solutions.

Known Issues

Check the Known Issues Appendix to see whether Smart Bear already knows about this issue.

Version History

Check the Version History on the Smart Bear website to see if this issue has been resolved in a later release.

Under Windows, sometimes the installer is not able to update the PATH variable due to system configuration or permissions.  Or the PATH variable is updated but the system requires a log-out or log-in before it's in the PATH.

Under Unix systems, the PATH variable needs to be updated if you didn't install in a standard location such as /bin or /usr/bin.

Running the command-line client with the --debug option will create a log file called ccollab.log in your current working directory.  If you contact tech support with a problem and they cannot reproduce it, this is usually what they'll tell you to do.